Karla is at the airport, she is about to fly to attend a meeting with a new client in another city. She uses her iPad to connect to the corporate network, she gets some data for her presentation, she’s got an email from the new client with the administrative information to register them as clients; she connects to the CRM system and registers the new client, it syncs and adds the information to the ERP as well.
Once in the meeting with the client, she connects to include the designer in the meeting. The following day she receives the new design on time for the second meeting. That evening Karla flies back home confident that she signed this new contract. The business is running efficiently and mobile!
Mobility is dramatically transforming the way companies perfomr in their markets and do business. This happens in the IT landscape approximately every 15 years. Something similar happened when the Internet appeared on stage almost 20 years ago. Likewise, companies in the IT industry are challenged to better manage the resources and infrastructures as more employees use the mobile devices to access corporate applications and databases.
Regarding this topic, Mark Charleton from Blue Solutions explained that ‘Remote Monitoring Management’ (RMM) seems to become a key activity for the months and years to come since it’s critical for organizations to address this challenge, or face risks related to unmanaged mobile devices such as data breach, lost of market share, unsafe intrusions and, of course, an overwhelmed infrastructure.
The size of the company doesn’t actually matter; all companies have the same need to protect their information and applications.
Today, end users bring their own mobile devices to work, and this trend is increasing every day. IDC believes that by 2016, employee owned smartphones and tables in the work place will grow from 2 billion to more than 5.25 billion. All these users expect IT to give them support and help them accessing their corporate databases and applications seamlessly and securely.
All this activity creates new demands on the corporate network and puts the company’s data at risk. It’s important to explain that when we mention ‘data’ we are talking about key information that the company handles in a daily basis like the costumers’ information, employees’ profiles and even the company’s brand.
It’s a fact that business functions such as costumer service, sales, and marketing are leveraging the mobile platforms to drive many of the new initiatives and improve the interaction with costumers and providers. All these mobile activities are becoming crucial for continued business growth and the seamless continuity of the business. The sponsors of all these initiatives are managers expecting TI to support them as the need for underlying infrastructure continues to growth.
John Timko from LabTech Software explained that mobile transactions and interactions generate high volumes of new data needed in the organizations to perform their business operation with a virtual real-time response that helps them getting a better costumer engagement.
On their side, the IT leaders must also make decision quickly on how to best balance this extended access to the information that mobile productivity and initiatives need without losing control of the network environment and without scarifying the security of the information and the devices.
This requires an infrastructure that is robust enough to support all the transactions and at the same time run the security policies and perform all the other network tasks. This is when an RMM takes a key role in daily IT routine helping the IT staff to keep control of the network, the security, the devices and every related activity with automated tasks and continuous monitoring.
Mobility is a growing trend that won’t slow down… Companies’ best choice is to be prepared to face all these challenges, fundamental in the new business environment.