By Monica Paul, Marcomtec Group.
Special thanks to Tara Newman from LabTech Software.
The needs of the new business management are making companies turn to new processes, new ways to perform, and enhanced security. The ‘Company of the New Era’ is the one that achieves all these effectively ensuring they are able to perform the essential tasks of this new business environment.
Every area of business is involved, and in this new world of connectivity every area affects the others; the mobile users, from sales and marketing for example, need more freedom and Apps in the mobile environment to interact with costumers while performing their tasks. BYOD is undeniable, therefore new security policies are needed to handle the systems that help manage these new activities. Corporate leaderships wants to access real time reports at any moment from any device, so the systems must be agile enough to provide all the needed information for decision making accurately and securely. Things like the remote office and BYOD are everyday activities that extend businesses past the office to other locations, locally, regionally and also globally. These are the challenges of the New Era CIOs and the big question is: How do I manage everything from one single dashboard? Or is it still science fiction?
According to Gartner, by 2017 mobile Apps will be downloaded 268 billion times and will generate $77 billion of revenue. These numbers turn Apps into one of the most popular computing tools across the globe. Mobile apps are becoming the official channel to drive content and services to clients.
Forrester states that software will account for the largest share of the technology spending in 2014 with $568 billion followed by the IT outsourcing and integration services with $421 billion.
Software ranking first is not a surprise, hence it is the focal point for innovation. This innovation takes the form of mobility and cloud as key technologies, followed by security and the business management. All a part of the new CIOs’ challenge.
CIOs dream of a world where they can achieve all the areas needs with technology, where all the processes are automated and all the systems are running and secure in every environment in the network, in the cloud and mobile.
Companies like ConnectWise, LabTech, Quosal, and Autotask have brought this dream to a reality. True business growth comes when the CIO is able to standardize all their systems and the services they provide to the company.
Let’s take any everyday situation… Marissa just closed an important deal and she flew to another state for the contract signing meeting as well as the first campaign with the new client. From her new client’s office she registered them in the administrative system for invoicing and added them to CRM to make sure they will always have the best costumer care; she did this from her iPad, which by the way is in BYOD format. The entire process was done safely.
She then gets a call, another meeting had just popped up. A client based in other country had an emergency and needed Marissa to help them with a sudden campaign, but she can’t travel that fast. So she scheduled an online meeting and just an hour after the client’s call they are working out the solution for them. Now we have another satisfied client for both Marissa and the systems supporting all these operation.
John Timko, Marketing Director of LabTech Software told us that true business growth comes when all the processes work in orchestra and are standardized by the IT area, when all the devices are supported and the CIO can certify the maturity, reliability, and scalability of all the business systems, apps, and services cataloged to every user in the organization.
Enterprises are focused on business and growth, a CIO’s task is to provide a technological platform for this to happen. Their goal is management technological infrastructure that can smoothly perform these tasks and to show the time saving and revenue producing results to management. To achieve this, they need automated operations that create massive improvements in the daily operation and that provide the management all the information needed to go after their business goals.
The Company of the New Era is a company that empowers management, by supplying the technology that has the necessary market information properly presented in their multiple devices. Thus, allowing them to make key decisions with the confidence that the BI system is perfectly trustful.
The Company of the New Era is a company that empowers management by using a powerful technology platform that provides the necessary market information properly presented in every device. Thus, allowing managers to make key decisions with the confidence that the BI system is perfectly trustful.
What are you doing to take your company to the New Era? Luis Enrique Guillen, General Manager of GUIAR, a well known IT solutions integrator and consultant shared with us some tips to take a company to the New Era; he strongly recommends that every business takes an analyzing eye to every process in order to build up an IT infrastructure that matches the particular needs of each company. RMM and MDM topped his list of innovative solutions. Guillen suggests that through the automation of local and remote services that the CIO will be able not only save time and money, but will also be able to achieve a comprehensive IT Business Management of the devices, the systems, security, and policies.
The Company of the New Era possess endless capabilities to provide the best costumer experience and satisfaction, where the executives from different areas can achieve their daily goals and support emergencies with reliable devices and systems. Said in a simple way, taking your Company of the New Era helps you leverage growth and competitiveness.